EQ Access Event Check-In App

I was tasked with designing an event check-in app that can scan a ticket’s QR code and manage attendees.

PROJECT GOALS

  • Streamline the Check-In Process: Reduce wait times and improve the efficiency of the check-in process for attendees.

  • Enhance Security: Implement real-time ticket verification to prevent fraud and duplicate ticket scanning.

  • Improve Attendee Management: Provide event organizers with simple but detailed attendee management tools.

  • Ensure Accessibility: Design an app that is easy to use for event staff regardless of their technical expertise.

RESEARCH AND DISCOVERY

The design process began with extensive user research to understand the needs and pain points of the target audience, including event organizers, staff, and attendees. Methods used included:

  • Interviews and Surveys: Conducted with event organizers and staff to identify common challenges and desired features in the check-in process.

  • Observation: Attended live events to observe current check-in processes and identify areas for improvement.

  • Competitive Analysis: Analyzed existing check-in solutions to identify strengths and weaknesses.

KEY FINDINGS

  • Long Wait Times: Attendees often experienced long wait times at check-in, leading to frustration.

  • Complex Systems: Existing check-in systems were often complex and required extensive training for staff.

  • Fraud Concerns: Organizers were concerned about ticket fraud and wanted a more secure solution.

  • Data Overload: Organizers needed better tools for managing and analyzing attendee data.

WIREFRAMING AND PROTOTYPING

Based on the research findings, the design team created wireframes and prototypes to visualize the app’s interface and user flow. Key considerations included:

  • Simplicity and Clarity: The interface was designed to be clean and intuitive, with a focus on easy navigation and clear instructions.

  • Efficient User Flow: The check-in process was streamlined to minimize steps and reduce wait times. This included optimizing the QR code scanning speed and accuracy.

  • Accessibility Features: Ensured the app was accessible to users with disabilities by incorporating features such as voice commands and adjustable text sizes.

ONBOARDING

EVENT SELECTION

ATTENDEE MANAGEMENT

SELECT EVENT TO SCAN

ATTENDEE SUCCESSFUL SCAN

ATTENDEE FAILED SCAN

KEY FEATURES

CLEAR AND QUICK TICKET VERIFICATION

Tickets are verified in real-time against a centralized database, preventing fraud and ensuring only valid tickets are accepted.

The colored overlays help the scanner clearly see the result of the scan to quickly move on to the next attendee in line.

DETAILED ATTENDEE DATA AND ACTIVITY

Attendee information is logged after purchasing the ticket, such as the type of ticket, contact information, purchase date, and any additional information the event owner requests.

The event staff have access to the log of each log-in attempt to track activity and avoid fraud.

SIMPLE AND ORGANIZED EVENT STATS

This simplified layout of the event data avoids overloading the event staff with unnecessary stats so they can quickly access whats needed and act accordingly.

An event management app will work alongside this app to access and edit data further.

FINAL DESIGN

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